This policy applies in respect of the personal data you provide to us online, via social media, by email, by telephone, post or in person at our retail stores or which may otherwise be provided to us.
It tells you who we are, how we collect and process your personal data and the reasons for which we may use your personal data.
Blacksheep - who we are
Blacksheep Technology Private Ltd is a company registered in India under number 08AAHCB6418K1ZF with registered address of C-17, Shastri Nagar, Jodhpur, Rajasthan- 342003.
For any data protection queries, you may contact us by email email@example.com.
Personal Data we may collect
We may collect and process the following personal data, which includes but is not limited to:-
- Name, postal address, email address and contact telephone number
- Payment card information (debit or credit cards)
- Your image on CCTV if you are visiting one of our premises or car parks including your car number plate.
- Any other relevant personal data given by you when communicating with us
If you do not provide the requested personal data, we will not be able to supply your ordered goods or perform your requested services.
Please also see our separate cookies policy on our website in respect of our approach to cookies.
Reasons for collecting and processing your Personal Data
Blacksheep Technology Pvt Ltd may collect and use your personal data for the following reasons:-
We will collect and process your personal data in order to perform the contract.
We may use your information where we have your consent, for instance to send promotional emails. You are able to update your preferences or unsubscribe from promotional emails at any time.
We may collect and use your personal data to pursue our legitimate interests in running a business which do not impact on your rights or interests. For example, we may use your services history to tailor emails to products we think you might like.
If the law requires us to do so, we may have to collect and process your data such as to prevent fraud or other commercial activities.
How we may use your personal data
We will use your personal data in order to:-
- process your order;
- provide after-sales customer service and respond to your queries;
- contact you by telephone, email or by letter to supply requested goods or to perform requested services such as Repair & Reproof of an item;
- send you promotional emails (where you give your consent).
We will send you promotional communications when you choose to receive them from us. You can manage your preferences by logging into your account and updating your contact preferences which will give you the option of receiving communications by email, text (SMS), picture messaging or by telephone.
You may also update your category preferences such as which of our collections interest you. This information will be used for tailoring promotional messages to suit your preferences. Providing us with these preferences is entirely voluntary.
We may occasionally ask you for feedback about our website and the services we provide to help develop and improve them further.
If you wish to unsubscribe and no longer receive these emails, then you may either:-
- unsubscribe using the link at the bottom of the email we send you;
- contact Blacksheep Technology by email at firstname.lastname@example.org.
- by writing a letter to us at: C-17, Shastri Nagar, Jodhpur, Rajasthan- 342003.
We will not use your personal data for automated decision-making or profiling. We will never transfer your personal data to third parties to send promotional emails without your consent. We send your personal data only to providers who are performing essential services on our behalf. When doing so, we will ensure that appropriate technical and organisational measures are in place.
Processing your personal data
We know that data security is important and matters to everyone and we will wherever possible minimise and review the extent of processing of your personal data only when it is required.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.
We will retain your personal data securely for three years from the date of your last service, unless you ask for your personal data or account to be deleted before then.
We will retain any personal data provided to us in respect of the Repair & Reproof service for three years. We do this so we can properly answer your after-sales queries and provide you with a great customer service.
Your personal data will be stored in our secure IT environment. Our external providers will process payment card data by encryption.
People with whom we may share your personal data
We may share your personal data with our service providers who perform essential services for Blacksheep Technology Pvt Ltd such as our courier.
In order to process your order, we will pass on certain personal data such as your email address and telephone number so our courier can deliver your goods and offer you more suitable delivery options. If the courier is unable to make a successful delivery, the courier may take an image of your front door so that we can show you an attempted delivery was made. This image is used only to record the fact that delivery was attempted.
Your payment card details will be stored by our external payment providers in a secure, encrypted environment.